Living with us
Our accommodation office at Basingstoke is conveniently located onsite, should you wish to contact us please come to see us or dial +44(0)2080360017 between 8.30 am and 4.30 pm from Monday to Friday.
All repairs and maintenance requests should be reported to your housing office as soon as possible, this can be done by email or over the phone, or in person direct to the office.
Once a report has been received this will be logged and registered, depending on the nature of the report, response times will vary. However heating and hot water (where there is no hot water anywhere in the premises) will be attended to as priority along with any other issues that may cause damage to property or there is an imminent risk to health and safety.
Optivo provides housekeeping services in most shared accommodation in the Landlords common areas. The housekeeping service will vary from property to property but will consist of sweeping/vacuuming and moping floors, dusting and wiping down all sides, cabinets, furniture, WC’s basins etc.
Tenants must ensure that all Landlord areas are kept clear and free from any obstructions. Washing up must be carried out as soon as you have finished eating, personal belongings should be put away neatly and all refuse should be placed in the correct receptacle and when necessary moved to the external refuse bins.
If you need to report an emergency repair outside of office hours you should phone us on 0330 123 0220 and your call will be redirected to our emergency out of hours service. You should only call this service if your repair/request is an emergency (no hot water anywhere in the premises or there is an imminent risk to health and safety of person or damage to property). If your repair is not an emergency and can wait until the next working day, please report it in the usual manner. If you smell gas and suspect a gas leak, you should contact the National Gas Emergency Service on 0800 111999.